Please read our terms and conditions carefully before booking with Acorn Kennels & Cattery. By paying the non-refundable deposit you are agreeing to these terms and conditions detailed below.

 

 

1: Identification:

Dogs and cats must be identified, either by electronic microchip or by tattoo

 

2: Vaccinations: Vaccinations must be up to date (I.e less than 12 months but more than 14 days):

 

CATS: Typhus (feline infectious enteritis), Coryza (cat 'flu), Leukaemia (optional), Chlamydia (optional)

 

DOGS: Distemper, Hepatitis, Leptospirosis, Parvovirus, Kennel Cough**

**The kennel cough vaccination must be given at least 6 weeks before your arrival date (see separate Kennel Cough Information sheet)

 

Puppies and kittens can be accepted from 16 weeks on the condition that they have completed their primary vaccination course at least 2 weeks beforehand. Older dogs and cats whose vaccinations have lapsed will be required to re-start the vaccination course (2 injections a month apart) and will not be admitted until 2 weeks after the 2nd vaccination. Vaccination cards will be handed to the kennels and cattery on the day of arrival and are required for each booking.

We reserve the right to refuse entry of a pet if vaccination books are not available or incomplete / out-of-date.

 

3: Pet Health and Medication

All dogs and cats must be treated for internal (worms) and external (fleas/ticks) parasites before entry into the kennels with a veterinary approved treatment. If your pet is found to have a parasitic infestation which could affect the good hygiene of the kennels and cattery, they will be treated accordingly at the owner's expense.

 

The pet owner must notify Acorn Kennels & Cattery of any health problems, character problems or veterinary treatments specific to their pet. In the event of illness, accident or injury occurring during your pet's stay, you give the right to Acorn Kennels & Cattery to seek medical treatment deemed necessary by our own vet clinic (Le Teilleul), or by your own vet if local to us. Any veterinary bills must be reimbursed by the pet owner on presentation of supporting documents from the veterinarian. Please note that the hygienic cleaning and disinfection of buildings are ensured daily to maintain the health and well-being of all our guests.

 

We are happy to administer prescription medication at no extra cost. If your pet is on long-term medication please ensure you provide a sufficient supply for the duration of the stay, with clear written instructions of dosage and frequency.

Please supply the veterinary prescription.

 

We reserve the right to refuse entry to a dog or cat that appears to be sick or contagious.

We must be informed if your bitch is in season or likely to come into season during her stay.

We do not accept male cats older than 6 months unless they have been castrated.

 

4: Feeding

Our guests are fed twice a day with quality 'Royal Canin' pet food, according to their age and weight. If you choose to provide your own food, please ensure that there is sufficient quantity for the duration of the stay, however there is no discount if you bring your own food. If your pet prefers 'home-cooked' food then you may cook it in advance and freeze it in daily portions. We are happy to store the frozen portions and defrost them on a daily basis at no extra charge. If your pet is on a Prescription Diet associated with a long-term illness, please ensure you bring sufficient quantity for the duration of the booking. In all cases it is possible that the change of environment and change of food may cause temporary digestive trouble and your pet may have an upset tummy for the first few days when returning home. 

 

5: Pet safety

All dogs must wear a collar or harness for the duration of the booking, in order for us to safely handle them and be able to quickly attach a lead if required (in case of an emergency / evacuation)

All cats must be transported in a suitably secure cat carrier which should be left on the premises for use in the unlikely event of an evacuation, but also as a familiar hiding place for your cat.

In the event of an emergency / evacuation the client agrees that the pet may be transported in Acorn Kennels and Cattery's vehicle to a veterinary practice (emergency) or safe place (evacuation).

 

6: Personal objects

We accept personal effects (toys, baskets, etc.), but decline all responsibility in the event of loss or damage. However we can refuse objects likely to be dangerous in the event of destruction.

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7: Aggressive pets & Categorized dogs

We understand that pets that have not been in a kennel or cattery environment before may show signs of aggression due to fear. However if you know that your pet is aggressive by nature and will pose a risk to personnel, then it may be better for you to arrange care in your own home. Any pet that becomes excessively aggressive during their stay and risks causing injury to kennel personnel will be required to be collected by your nominated emergency contact.

Acorn Kennels & Cattery accepts 2nd category dogs on condition that the owners bring the dog's permit for the duration of the stay. We reserve the right not to handle the dog directly if it turns out to be dangerous (valid for all breeds of dogs)

 

8: Death of a pet

In case of death of ta pet during the stay, an autopsy will be performed to determine the causes of death. A report will be drawn up by the veterinarian and a certificate will be issued to the owners, at their expense. Any dog aged 13 or over will not be autopsied unless expressly requested by the owners.

 

9: Rates

Our current boarding rates are shown on your booking confirmation

The daily price includes accommodation, bowls, bedding and baskets, litter trays and litter for cats, supervised exercise 4 times a day for  dogs, under-floor heating and "Royal Canin" pet-food.

The boarding fees are calculated per day and start from the first day of the booking. There is no charge for the last day if your pet is collected before 12.30pm.

Any stay booked and started is a stay due. If you collect your pets earlier than the departure date specified on the booking contract the full boarding fee is payable with no refund due.

A minimum charge of 3 days boarding is applicable to all bookings (5 days during the August and Christmas holidays).

Discounts are applicable for pets from the same household sharing the same run but please note that dogs and cats cannot be put together. If pets that are sharing a room start to show aggression towards each other, we reserve the right to separate them into individual rooms and the extra cost incurred will be the responsibility of the pet owner.

Additional discounts are applicable for 'long-term' stays of 21 days or more.

We remind you all that veterinary medical and surgical costs will be borne by the pet owner.

 

10: Deposits and booking procedure

A non-refundable deposit of 30% (min.30€) will be required to secure your booking and must be paid within 7 days of your booking confirmation email. The term used by Acorn Kennels & Cattery for the deposit is ‘arrhes'. This allows both parties (you, as the client, and Acorn Kennels & Cattery) the opportunity to cancel the boarding contract. However, if the contract is cancelled by the client, Acorn Kennels & Cattery will retain the deposit as compensation. In the unlikely event of Acorn Kennels & Cattery cancelling the contract, the client is entitled to a refund of twice the amount of the deposit paid (unless the contract has been cancelled due to non-compliance with the terms and conditions, for example vaccinations are not up to date or booster shots have been given too early in relation to the arrival date). The signed booking confirmation must be submitted together with the deposit in order to secure the booking. Once we have received your deposit and signed confirmation, we will send you a booking acknowledgement and booking contract. Please bring the signed booking contract with you on the day of arrival.

 

The balance of the boarding fees is payable on or before the day of arrival of the animal.

 

Our preferred payment method is by bank transfer, however we also accept card payments, cheques and cash.

 

11: Opening times and appointments

Please respect our opening times as our schedule is carefully planned to allow for the high standard of care that each pet receives during their stay. Any out-of-hours or late arrivals disrupts the routine and upsets the other pets in our care.

Our opening times are: Mon-Fri : 10am-12.30pm and 1.30pm-5pm Saturday : 10am-12.30pm and 1.30pm-7pm Sundays: Closed

 

Check-In and Check-Out times are strictly by appointment within these hours and you will need to book your appointment slots using this link: https://acorn-kennels-cattery.appointlet.com/. You will be reminded to book your appointment slots on your booking confirmation email.

 

12: Abandonment

If the animal cannot be picked up on the date specified in the contract, the customer undertakes to notify Acorn Kennels & Cattery as soon as possible. Otherwise, 15 days after the expiry date of the contract, we may entrust the animal to an animal protection association or a refuge and all additional costs will be borne by the owner.

 

13: Photographs

Acorn Kennels & Cattery may take photographs of your pet during their stay which may be used to send you updates. We may also use the photographs for advertising, website or social media purposes. Please advise us if your are not in agreement to this.

 

Thank you for choosing Acorn Kennels & Cattery!