Privacy Policy
1. Introduction
We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect personal data when you use our services, including bookings for pet boarding and related services.
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable French data protection laws.
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2. Data Controller
The data controller responsible for your personal data is:
Acorn Kennels and Cattery
1916 route du Moulin
50640 BUAIS LES MONTS
Email: boarding@acornkennelsandcattery.com
Telephone: 02 33 49 63 22
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3. Personal Data We Collect
We may collect and process the following categories of personal data:
Customer data
- Name
- Address
- Email address
- Telephone number
Pet data
- Pet name
- Species, breed, age
- Identification (e.g. microchip number)
- Feeding instructions
- Vaccination and health information
Booking data
- Booking dates (check-in and check-out)
- Accommodation allocation
- Notes related to the stay
Financial data
- Payment and deposit information (processed via secure third-party provider such as Stripe)
- Invoice information
Images and media
- Photographs or videos taken during your pet’s stay
- Images may be used on our website or social media platforms (e.g. Facebook)
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4. How We Collect Data
We collect data:
- Directly from you (booking forms, enquiries, email or telephone communication)
- During your pet’s stay (records, notes, photographs)
- Automatically via website usage (if applicable, e.g. cookies)
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5. How We Use Your Data
We use your personal data to:
- Manage and confirm bookings
- Provide safe and appropriate care for your pet
- Communicate with you regarding your booking
- Process payments
- Issue invoices
- Share updates and photographs of your pet (where permitted)
- Comply with legal and regulatory obligations
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6. Legal Basis for Processing
We process your data based on:
- Contractual necessity (to provide our services)
- Legal obligations (compliance with regulations)
- Legitimate interests (operation and improvement of our services)
- Consent (for optional uses such as marketing or publishing photographs)
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7. Photographs and Social Media
During your pet’s stay, we may take photographs or videos for the purpose of:
- Sharing updates with you
- Promoting our services on our website or social media pages
Where images could identify an individual (for example through tags, context, or associated information), they are treated as personal data under GDPR.
Consent and control
- We will only use photographs for promotional purposes where you have agreed or have been informed in advance
- You have the right to refuse or withdraw permission for the use of such images at any time
- If you withdraw your consent, we will stop using any new images and remove existing images where reasonably possible
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8. Legal Register (Registre des Entrées et Sorties)
As part of our professional obligations under French law (Code rural et de la pêche maritime and related regulations), we are required to maintain a Registre des Entrées et Sorties des Animaux Domestiques.
This register ensures full traceability of all animals entering and leaving our premises and may include:
- Identification of the owner (name and contact details)
- Identification of the animal (name, species, breed, identification number)
- Dates and details of entry and departure
- Relevant information required for regulatory compliance
Legal obligation and data retention
This data:
- is processed on the basis of a legal obligation (Article 6(1)(c) GDPR)
- is recorded in a permanent and chronological manner
- may not be modified or deleted except in accordance with legal requirements
- must be retained for a minimum statutory retention period
Limitation of GDPR rights
- the right to erasure does not apply to this register during the retention period
- access may be restricted to authorised personnel and competent authorities
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9. Data Retention
We retain personal data only as long as necessary:
- Customer and booking data: duration of relationship + reasonable period
- Legal register data: statutory retention period
- Financial data: up to 10 years
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10. Data Sharing
We do not sell personal data.
We may share data with:
- Payment providers (e.g. Stripe)
- Accounting providers (e.g. Sage)
- Regulatory authorities when required
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11. Data Security
We implement appropriate measures to protect your data, including:
- Secure systems
- Restricted access
- Data protection procedures
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12. Your Rights
You have the right to:
- Access your data
- Correct your data
- Request deletion
- Restrict processing
- Object to processing
- Data portability
Some rights may be limited by legal obligations.
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13. Cookies
Our website may use cookies to improve user experience.
Consent will be requested where required.
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14. Contact
Email: boarding@acornkennelsandcattery.com
You may also contact CNIL: https://www.cnil.fr
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15. Updates
This policy may be updated from time to time.
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